Return / Exchange / Refund Policy
We understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers irrespective of your geographical location. Shipping and Handling Fees are not refundable. Return for replacement, exchange or refund should be made within 30 days.
Customer is responsible for the shipping and handling fees except in the case of defects.
• We receive the returned product within 30 days following the date of delivery of the product;
• The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
• You comply with the returns procedure set out below; and
• None of the items are in the exclusions list set below.
The following items may not be returned under our policy:
• For health reasons, groin guards, mouth guards and sports bras
• DVDs, CDs or any audio or visual recordings
• Any product customized to your specifications
• Any product personalized or adapted for you
• Embroideries or custom printing on any product
• Items marked as FINAL SALE
• Gift vouchers
You will be given a full refund of the product price excluding any shipping & handling charges in the same payment method you used. Shipping charges are not refundable. We will process the refunded as soon as possible to authorized returns, but please allow up to two weeks from the date we receive your package.
If you return a product in contradiction to this return policy:
• We will not refund or exchange the product;
• We may retain the returned product until you send us a return label or pay the shipping fee to return the goods to you
• If we do not receive a return label or shipping payment for your unauthorised return, we may dispose of your package
We offer a 30 day warranty on all our products. Products are warranted for defects in materials and workmanship for 30 days from date of purchase, provided they have not been subjected to obvious abuse, neglect or misuse.
40 Ashley Heights
Ashley Down Road